This page outlines the suite of AI tools available, fully integrated within Navigator DMS. These intelligent tools are designed to enhance productivity and decision-making across all dealership departments, providing seamless AI-powered assistance directly within the platform you already use every day.

Sales

AI tools for the Sales department — supporting vehicle sales, lead management, pricing intelligence, and customer engagement.

Sales AI

An AI agent that takes enquiries from websites and other inbound digital sources, replies immediately and nurtures the lead for up to 60 days — handing over to a live sales exec once the prospect shows higher intent.

Sales Chat

An AI-powered live chat agent for dealer websites, providing instant responses to customer enquiries with full access to current vehicle stock, specifications and dealership information. Captures customer details and hands over warm leads directly to a sales executive in Sales 360.

Sales Intent Measurement

All sales enquiries are continuously reviewed by AI and assigned a buyer intent score. This score is reflected in Sales Management reporting and displayed directly on each enquiry, helping sales teams prioritise their follow-up activity and focus on the highest-value prospects.

Sales Email Suggestor

A one-button interactive AI agent that reviews a sales enquiry and suggests a professionally written email response. The suggested email can be fully edited before sending, helping sales executives communicate more effectively and consistently with every prospect.

Aftersales

AI tools for the Aftersales department — supporting service booking, vehicle health tracking, parts management, and customer retention.

Work Description AI

AI automatically rewrites workshop job descriptions into clear, professional language for customer-facing invoices. Technician shorthand and internal codes are transformed into polished, easy-to-understand work summaries, improving the customer experience and reinforcing confidence in the quality of service delivered.

Technician Voice Notes

The technician app includes AI-powered advanced text-to-speech capability, allowing technicians to dictate their job notes verbally rather than type or write. AI accurately transcribes spoken words in a workshop environment, removing the need to type or write and keeping technicians focused on the job.

Automated Parts Goods In

Parts delivery notes can be photographed or uploaded directly into Navigator DMS, where AI automatically reads and interprets the document to goods-in the delivered parts with no manual data entry required. Stock levels are updated instantly, reducing processing time and the risk of human error.

Marketing

AI tools for the Marketing department — supporting campaign management, lead generation, customer communications, and performance analytics.

Coming Soon — Marketing AI features are currently in development and will be added in a future update.

Accounts

AI tools for the Accounts department — supporting financial reporting, invoice management, payroll assistance, and compliance monitoring.

Automated Purchase Invoice Processing

Purchase invoices can be uploaded manually or picked up automatically from a monitored email inbox. AI reads and interprets each invoice, extracting supplier details, line items, quantities, and values for one-click processing, eliminating manual data entry and reducing the risk of errors in the accounts payable workflow.